1. Who we are
Chivale & Sons Ltd (company number 16376549) owns and operates residential properties for rental and temporary accommodation. We are the data controller for the personal information described in this policy. You can contact us about privacy at service@chivale-sons.co.uk.
2. Information we collect
We collect the information you give us when you make an enquiry or a booking, which normally includes your name, email address, telephone number, the dates of your stay and the number of guests. Where a booking is confirmed we may also record the address of the lead guest and payment confirmation references.
3. How we use your information
We use your information to answer enquiries, confirm availability, take and administer bookings, arrange access to the property, deal with any issue during a stay and keep records of our letting activity. We also use it to meet our accounting and legal obligations.
4. Lawful basis
We process your information to perform the contract you have with us, to comply with legal obligations and, for answering general enquiries, on the basis of our legitimate interest in running a property letting business.
5. Sharing
We do not sell personal information. We share it only with service providers who help us operate, such as our email, hosting and accounting providers, and with any authority where we are required to do so by law.
6. Retention
Booking records are kept for as long as necessary for accounting, tax and legal purposes. Enquiries that do not lead to a booking are kept only for as long as needed to deal with the request.
7. Cookies
This website uses cookies as described in our Cookie Policy. You can accept, decline or restrict non-essential cookies using the banner shown when you first visit the site, or through your browser settings.
8. Your rights
You have the right to request a copy of the information we hold about you, to ask us to correct it, and in certain circumstances to ask us to delete it or to stop using it. Requests can be made to service@chivale-sons.co.uk and we will respond within the time allowed by law.
9. Changes to this policy
We may update this policy from time to time. The current version is always published on this page.
