Booking
A short, written process
We take bookings directly, so there is no agency in between. Four steps take you from enquiry to arrival.
- 1
Send your enquiry
Include the property you are interested in, your arrival date, the number of nights and how many guests will be staying.
- 2
Receive written confirmation
We check availability and confirm the nightly rate, the total for your stay, the deposit and the cancellation terms in writing.
- 3
Pay the deposit and balance
A deposit holds the booking. The balance and the refundable damage deposit are due before arrival, as set out in your confirmation.
- 4
Receive access details
Check-in and check-out times, access instructions and any self check-in codes are sent before you travel.
Costs
What a stay costs
Nightly rates across the portfolio run from £78 to £195. Rates are per property, not per person, and include utilities, Wi-Fi, linen and towels.
| Property | Bedrooms & capacity | From (per night) |
|---|---|---|
| Harbour View Apartment | 2 bedrooms · sleeps 4 | £115 |
| Riverside House | 3 bedrooms · sleeps 6 | £165 |
| The Coach House | 2 bedrooms · sleeps 4 | £128 |
| Northgate Studio | 1 bedroom · sleeps 2 | £78 |
| Elmfield Townhouse | 4 bedrooms · sleeps 8 | £195 |
| Quayside Loft | 2 bedrooms · sleeps 4 | £132 |
Minimum stay
Two nights outside peak periods. Longer minimum stays may apply over public and school holidays and are confirmed before payment.
Refundable deposit
A damage deposit is taken with the balance and returned after departure, subject to the property being left as found.
Cancellations
Cancellations more than fourteen days before arrival are refunded in full. Later cancellations may be refunded in part or not at all.
Extras
Arrangements for longer or larger bookings
We can usually accommodate requirements that fall outside a standard stay.
Longer stays
Weekly and monthly arrangements are available at most properties, with reduced nightly rates for stays of four weeks or more.
Larger groups
Where a single property is too small, guests can be split across two nearby homes in the portfolio.
Family requirements
Travel cots and high chairs are available on request, and properties with gardens and parking are noted on each listing.
Business travel
Desk space, reliable broadband and invoicing to a company name are available for work trips.
Our homes
Prepared before every arrival
Each property is cleaned, inspected and restocked with fresh linen and towels between stays, so a booking is ready to occupy from the moment you arrive.
Ready to check availability?
Send your dates and we will confirm what is free, the nightly rate and the terms for your stay.